Product purchases will be couriered via standard delivery services and will take the following delivery durations.
Standard Delivery Time
3 – 7 working days
7 – 14 working days
Orders are processed Monday to Friday, excluding weekends and public holidays. All orders made on a Friday or a weekend will be processed on the next business day.
Free delivery is available within Malaysia for customers who purchase more than RM 50 per order in a single receipt.
Kadokawa Gempak Starz Sdn Bhd is not responsible for any damages or loss of goods or delayed delivery times once the items are transferred to our courier partners. As Kadokawa Gempak Starz Sdn Bhd is a separate entity from the courier companies, we hope that our customers understand that any damages or delays due to the courier is beyond our control. However, as we care deeply about our customers, we are willing to provide as much assistance as we can.
For enquiries on the above policy, please contact us at firstname.lastname@example.org or 603-90561637 or via our Facebook live chat box on our official Gempak Starz website.