Q. How do I make a purchase on the site?
To make a purchase :-
Q. What are the payment methods available?
GEMPAKSTARZ Store offers the following payment methods:-
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
Via Ipay88 (Visa or Mastercard / Internet Banking)
Via MOLPay ( Visa or Mastercard / Internet Banking / Pay Cash at 7-11)
Q. How do I change my personal information and shipping address in my account?
Log into your account → Click on “Account Maintenance” → Edit your account information and shipping address here.
Q. I forgot my password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that has been made?
Yes, but only if the order status is pending.
- Please send a request via the FB messenger at the bottom right corner of the page or send an email to our customer service at email@example.com with the message title “Request to cancel order” to inform us about your cancellation.
-Orders that are being shipped cannot be cancelled.
Q. What is the site’s transaction currency?
The transaction currency is Ringgit Malaysia.
Q. How long does a delivery usually take?
A delivery usually takes about 3 to 7 days.
Q. I still have questions!
We’re sorry for not being able to answer all your questions on our FAQ page. However, do send us your queries via our FB messenger at the bottom right corner of the page or send us an email at firstname.lastname@example.org and we will get back to you as soon as possible.